FREQUENTLY ASKED QUESTIONS
Your local expert for automatic gates, fencing, metalworks, and security systems throughout Melbourne.
What should I check before I request a service call?
Before contacting us for service, we recommend checking a few simple things to save time and potentially resolve the issue yourself—especially for automatic gates and electric gate systems:
Verify the gate has power
Ensure the gate motor is connected to a power source and that no fuses or circuit breakers have tripped.Check for obstructions
Look for debris, stones, or objects blocking the gate track or preventing the motor from operating.Inspect the safety sensors
Dust, insects, or misalignment can interfere with the sensors. Gently wipe them clean and check alignment to ensure your automatic gate operates safely.
If you’ve gone through these steps and the gate is still not operating correctly, our technicians can assist further.
What services do technicians often provide?
Our technicians are trained to diagnose and service a wide range of automatic gates, boom gates, and fencing systems. Typical services include:
Assessment and troubleshooting
They will inspect the system, identify the root cause of the issue, and ensure the gate meets required operational standards.Repairs & adjustments
This includes fixing motors, replacing worn components, recalibrating sensors, and ensuring smooth, safe gate movements.Removal of obstructions
Clearing debris or vegetation that may prevent your gate from moving freely.System optimisation
Ensuring your automatic gates are functioning efficiently, opening and closing smoothly, and meeting safety guidelines.
What can I do if I do not want to request a service call?
If the issue is minor, you can try basic troubleshooting before requesting professional assistance:
Clear debris
Remove anything preventing the gate from moving—sticks, dirt, stones, or rubbish.Check remote-control batteries
Weak or dead batteries are a common issue for automatic gates.Ensure the power is on
Inspect the switchboard or motor connection to ensure nothing has been turned off.Contact Boswen Support
For guidance, send an email to sales@boswen.com.au. Describe the issue and include photos/video if possible.
Our team will let you know if the issue can be resolved without a service call.
How frequently should I service my gates?
The servicing frequency depends on how often your automatic gates are used:
Low Usage (up to 15 times/day): Service every 12 months
Medium Usage (15–30 times/day): Service every 6 months
High Usage (30–50 times/day): Service every 3 months
Intensive Usage (50+ times/day): Service every 1–2 months
Important: All commercial and public-access gates should be serviced every 3 months to comply with safety standards.
We also recommend an initial service at 3–6 months after installation to ensure correct alignment and safe operation.
Top 10 Common Reasons Gates Break Down
Lack of preventative maintenance — Regular servicing helps avoid breakdowns.
Ground movement — Can affect gate alignment or track stability.
Fence damage — Impacts the overall structure supporting your gate.
Damaged floor tracks — Rocks, debris, or wear can prevent smooth travel.
No power supply — A common issue for automatic gates.
Misaligned safety sensors — Can stop the gate from operating.
Remote-control issues — Weak batteries or interference.
Forced entry or vandalism — May cause damage to gears or arms.
Debris buildup — Leaves, dirt, or branches blocking movement.
Physical impact or tampering — Bent rails, damaged panels, or vehicle collisions.
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